INFLUENCE OF INFORMATION AND TECHNOLOGY DEPLOYMENT ON THE PERFORMANCE OF WATER SERVICES BOARDS IN KENYA

Abdikarim Mohamed Sadiq

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Dr. Mike Iravo Amuhaya

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Dr. Antony Waititu

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

CITATION: Sadiq, A, M., Amuhaya., M, I., Waititu, A. (2018) Influence Of Information And Technology Deployment On The Performance Of Water Services Boards In Kenya. International Journal of Strategic Management. Vol 7(1) pp 1 – 11.

ABSTRACT

The purpose of this study was to evaluate the extent to which human resource allocation affects the performance of Water Services Board in Kenya. The study used a mixed research designs specifically descriptive and correlational designs. The target population of this study was staffs of water services board in Kenya. The researcher used stratified random sampling technique to select a sample size of 150 employees from the population of the employees of water services boards. The strata were that of senior management, middle management, supervisory and administration/ support staffs. Within each of the four strata simple random sampling was done to identify individual respondents who were issued with a questionnaire to respond to research statements. Primary data was collected using semi-structured questionnaires. The questionnaires were administered by the help of research assistants in each and every department. The collected data was made ready for analysis and cleaned through checking for errors and completeness, editing, coding, transcribing and entering them directly into SPSS software. Data analysis process began with factor analysis which was used to establish the appropriateness of the questionnaire constructs. Once the appropriateness of the constructs had been achieved the data was then analyzed using both descriptive and inferential statistics. The descriptive statistics involved the use of averages, frequency and percentage, tables, charts and graphs. On the other hand inferential statistics included the use of bivariate analysis and the study used the Pearson correlation coefficient. Deployment of information and technology gives a strong mile hold in achieving competitive advantage, this has seen most of the institutions adopting new technological changes so as to win many customers and retain them through offering high quality services. The study findings indicated that adoption of technology promotes high levels of efficiency and performance within their organisation. Information and technology deployment was found to have a positive and significant relationship with performance of water services board in Kenya. Water services boards should be on top of the game to ensure they keep pace with the rapid changes in technology. Customer requirements are fast changing. The study has established that information and technology deployment enhances performance. Thus by promoting strategic adoption of technology there should be a high level of efficiency and reduction in cost. This also improves customer convenience and speed of service delivery.

Key Words: Information and Technology, Performance, Water Services Board

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