IJSSE - International Journal of Social Sciences and Entrepreneurship Upcoming Journals: International Journal of Innovation and Management (IJIM), International Journal of Engineering and Architecture (IJEA) & International Journal of Science and Agriculture | IJAE, IJEF & IJHRP Call for Papers - Forthcoming Issue (Decemer 2014). Submission deadline: 25th December 2014 |

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Simon Njaaga Githagui
School of Human Resource Development, Jomo Kenyatta University of Agriculture and Technology

Dr. Patrick  Karanja Ngugi
School of Human Resource Development, Jomo Kenyatta University of Agriculture and Technology

In today’s highly competitive market, the demand for quality is the single most critical fact for companies to survive in the ever-expanding global marketplace.  Quality is vital in determining the economic success of organizations where they achieve competitive edge and greater market share through extraordinary levels of performance by providing quality products with competitive prices as required by demanding customers. This study therefore sought to fill the existing research gap by establishing the determinants of effective implementation of total quality management in thermal power plants in Kenya as the main purpose of the study. The study reviewed management style, staff motivation, training and technology as the study variables. The target population was the 50 staff members of Iberafrica, specifically the senior, middle, lower management and the support staff. The researcher also sought to get information from some subordinate staff because they normally have extra information on what is actually happening on the ground. This study utilized a questionnaire as used in various previous research projects of similar approach. Data collected was both quantitative and qualitative and it was analysed using ANOVA and content analysis techniques respectively. The collected data was then coded to enable the responses to be grouped into categories. Content analysis was used to analyse the respondents’ qualitative views and included  percentages and frequencies. Statistical Package for Social Sciences (SPSS version 20) was employed aided by Microsoft Excel to generate tables, pie charts and graphs appropriately to present the data collected for ease of understanding and analysis. The study concludes that the most significant factor is management followed by staff motivation. The study also recommends that in order to be able to deliver the desired quality, top management should provide the necessary input to the people that are directly involved in producing products and providing services.

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