FACTORS INFLUENCING HUMANITARIAN SUPPLY CHAIN PERFORMANCE: CASE OF THE REFUGEE ASSISTANCE PROGRAMME IN KENYA

LEMUEL PAUL NDUATI

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000 – 00200

Nairobi, Kenya

&

Dr. KENNEDY OGOLLAH (PHD)

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000 – 00200

Nairobi, Kenya

CITATION: Nduati, P. L. & Ogollah, K Factors Influencing Humanitarian Supply Chain Performance: Case Of The Refugee Assistance Programme In Kenya. International Journal of Human Resource and Procurement. 5 (13), 18-45

ABSTRACT

Effective management of Supply Chain performance is rapidly becoming a competitive advantage for many organizations today. This study examined factors that influence Supply Chain performance in the humanitarian sector based on a case study of the Refugee assistance Programme in Kenya. The general objective of the study was to assess the impact of; customer-supplier relationship, Information Technology, corporate culture and Security on the performance of humanitarian supply chains. The research approach adopted both qualitative and quantitative method and made use of a standard questionnaire for data collection. The study population consisted of various agencies working in the Refugee operation in Kenya. The research adopted a census survey method of the target population and as such all companies in the sampling frame was included. Data processing and analysis was done using Statistical Package for Social Sciences (SPSS) version 22. The analysis was geared at establishing the degree of influence each identified independent variable bears on the independent variable, in this case performance. The study found that supplier relationships has the highest effect on humanitarian supply chain performance followed by organizational culture, then information and communication technology while security had the least effect on humanitarian supply chain performance. With regard to supplier relationship the study established that skill level of the suppliers in the delivery of services influenced the trust KPI in their organization to a great extent. In regard to information & communication technology, the study established that most of employees of the agencies interviewed have an internal ICT platform to support Supply Chain activities (80%). In relation to organizational culture, the study established that the organizations are a very controlled and structured place and that formal procedures generally govern what people do as shown by a mean score of 3.8000. The study concludes that skill level of the suppliers in the delivery of services influenced the trust KPI in their organization to a great extent. The study also concludes that the efforts made by Suppliers in their commitment to contracts is great and the loyalty of their Suppliers to the organization is great as well. This study recommends that each of the interviewed agencies institute a firm code of conduct for all its employees and operations they undertake. This study also recommends that the leadership of the organization to take close and thorough supervisory role of the activities and decisions undertaken by such a team.

Key words: Humanitarian, Supply Chain, Performance, Refugee Assistance Programme,

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