IJSSE - International Journal of Social Sciences and Entrepreneurship Upcoming Journals: International Journal of Innovation and Management (IJIM), International Journal of Engineering and Architecture (IJEA) & International Journal of Science and Agriculture | IJAE, IJEF & IJHRP Call for Papers - Forthcoming Issue (Decemer 2014). Submission deadline: 25th December 2014 |

No images

UserInfo


54.81.78.135
United States United States
Your Time

User Statistics Info
IJSSE is one of the leading International Journals by User Statistics!

Login Form



IJSSE Newsletter Form
Full Names *
E-mail Address: *
Country *
PDF Print E-mail

THE ROLE OF CHANGE MANAGEMENT ON THE PERFORMANCE OF PUBLIC INSTITUTIONS IN KENYA: A CASE OF KENYATTA NATIONAL HOSPITAL


Munyao Martha Mukela


ABSTRACT

Managing change is about handling the complexity of the process. It is about evaluating, planning and implementing operations, tactics and strategies and making sure that the change is worthwhile and relevant. The aim of this study was to establish the role of change management on the performance of public institutions in Kenya. The study also sought to establish the effects of information technology, innovation, employees’ motivation and management skills on the performance of Kenyatta National Hospital. This study used descriptive research design. The target population of this study was 158 management staff working at Kenyatta National Hospital. This study used a stratified random sampling to select 30% of the target population. The sample size of this study was therefore 48 respondents. The study established that information technology has significant potential to improve patient safety and organizational efficiency. Innovation in healthcare continues to be a driving force in the quest to balance cost containment and health care quality. The study also found that employees’ motivation improves service delivery and quality of healthcare in the hospital, increases revenue, reduces accidents and leads to better work output.


Full Text PDF Format

 
Banner
Publication Disclaimer: The accountability of the article published in IJSSE journals is entirely of the author(s) concerned and not of the publisher/editor. The view expressed in the articles of any IJSSE journal is those of the contributors, and it does not essentially correspond to the views of the publisher/editor. It is responsibility of the authors to seek copyright clearance for any part of the content of the articles. The publisher/editor of IJSSE journals is not liable for errors or any consequences arising from the exercise of information contained in it.
Free counters!
IJSSE - International Journal of Social Sciences and Entrepreneurship | Copyright 2013 | All Rights Reserved  <