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FACTORS AFFECTING EFFECTIVE STORES MANAGEMENT IN THE PUBLIC SECTOR: A CASE OF KENYA PIPELINE COMPANY


Njoga Awuor Linda

Student, Jomo Kenyatta University of Agriculture and Technology


ABSTRACT

The study was guided by four objectives.The study was a descriptive research that adopted a case study design. The target population was procurement managers, stores managers and other stores personnel in the Kenya Pipeline Western system. Questionnaires were the main data collection instruments. The study employed both quantitative and qualitative research in its data analysis. Data was presented using tables, pie charts and bar graphs. Inferential statistics included correlation and regression analysis. Study findings revealed that in general, IT had helped KPC manage inventories more effectively and streamline operations. The findings revealed that the inventory technique used yielded the best results. It was also found out that inventory management system had no effect in stores management. Respondents also indicated that they attended formal training facilitated by KPC sometimes when need arises. The study recommended that KPC fully automates its stores operations besides replacing obsolete IT equipments with modern ones. The study further recommended that there was need for overhaul or improvement of the existing inventory management technique in order to optimize resources and achieve a balance of not wanting to hold too much. The study also recommended that KPC should encourage more of its employees to further their education by enrolling in institutions of higher learning and tertiary colleges in order to achieve the required development objectives and the range of competencies.


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