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INFLUENCE OF ICT ON KNOWLEDGE TRANSFER IN PUBLIC SERVICE IN KENYA: A CASE OF MINISTRY OF ICT HEADQUATERS NAIROBI

 

 

Mary Gathoni Kihara

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya

Corresponding Author email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

Dr. Wario Guyo

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya.

 

 

CITATION: Kihara, M. G., & Guyo, W. (2018). Influence of Ict On Knowledge Transfer in Public Service in Kenya: A Case of Ministry of Ict Headquaters Nairobi. International Journal of Human Resources and Procurement. Vol. 7 (4) pp 185 – 203.

ABSTRACT

 

Kenya lags far behind as far as the application of ICT’s are concerned, and this has impacted on the practice of knowledge management and the benefits such practices may have on governance efficacy and service delivery. Despite this recognition no empirical studies has been done on ICT application on knowledge transfer in public service in Kenya and especially in the Ministry of ICT. The study overall objective of this study is to establish the influence of ICT in knowledge transfer in Kenya public service, specifically in the Ministry of ICT at the headquarters, Nairobi. The study specifically aimed to; determine the influence of availability of ICT hardware on knowledge transfer at the Ministry of ICT at the headquarters in Nairobi; establish the influence of ICT software on knowledge transfer at the Ministry of ICT; find out the influence of human resources on knowledge transfer at the Ministry of ICT; assess the influence of ICT procedures on knowledge transfer at the Ministry of ICT and to establish the influence of information on knowledge transfer at the Ministry of ICT. The study adopted a descriptive research design and the target population was a total of 820 staff working at the Ministry of ICT headquarters in Nairobi. The study applied a stratified random sampling technique to select 82 staff as the study respondents. Questionnaires used as the main data collection instruments and a pilot study was conducted to pretest questionnaires for reliability. Descriptive statistics and multiple regression analysis was used to analyze the gathered data and the results were presented on tables, figures and graphs. Findings from the study showed that availability of ICT hardware; ICT software; human resources; ICT procedures and information to a large extent influenced knowledge transfer in Kenya public service, specifically in the Ministry of ICT. The study also concluded that human resources with a coefficient of 0.554 followed by ICT hardware with a coefficient of 0.171, then ICT procedures with a coefficient of 143, then ICT software with a coefficient of 0.117 and lastly information with a coefficient 0.116 affected knowledge transfer in the ministry. The study recommended that the ministry should procure new ICT hardware or upgrade the available ICT hardware. The ministry should improve on data processing devises; data storage devices; memory devises; telecommunication devices and networking devices. The ministry should install up to date ICT software in all the ICT systems .The ministry should train all the staff on ICT knowledge and skills; recruit ICT professionals; continuously train the employees ‘on ICT to improve their competence and implement effective ICT training programs. The ministry should improve on data management process; ICT systems development process; ICT systems applications process; information retrieval process and job tasks description. The ministry should improve on the type of information stored on ICT systems; ensured improve on the information quality; implement better information storage methods; ensure easier information sharing and improve on the information accessibility.

 

Key words: ICT Hardware, ICT Software, Human resource, Information, ICT Procedures

 

 

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